We have been working with a healthcare financial services client for a couple of years now. In early 2019, the client approached us to see if we could explain why its hosted cloud telephony services bill was 30% higher than allotted for in the budget. This single question led to a journey that would significantly alter the organization’s telephony environment.

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https://www.nojitter.com/cloud-communications/cloud-case-study-when-changing-providers-can-be-good