Industry:

Interviews, Surveys, Incident Management- AI powered  Automation Tools

Company:

Happy monk are trying to revolutionize the industry by smart tools which can reduce your time and help you build better relationship with your clients. Their AI powered tools are made to solve some of the pain points of industry

Challenge: 

Recruitment-In hiring repetitive calling is required by HR’s, this is very time consuming effort and requires lot of human effort. Considering the nature of industry, there is a need to assess lot of candidates within short span of time. 

Surveys: Most of the survey tools available today are form based and does not give us the identity of person. Many door-to-door surveys carried by NGO’s require data entry which is another pain point.

Incident Management and FAQ’s- Lack of self-help information on website, result in lot of incidents/ enquiries to support helpdesk. Thus FAQ’s play a very important role in service support, and needs to be updated automatically depending on User Questions.

Problem Areas:

1. Application development for video interaction
2. Speech to text translation 
3. Development of AI models for use cases

Solution:

Happy monk video interview and video survey platform. Helps to improve productivity and automated speech to text translation for analytics and scoring. Incident Management and FAQ platform to increase customer satisfaction and improved customer service

Key Benefits:

1. Increases productivity
2. Automates the monotonous task
3. Improved customer engagement
4. Boosts customer satisfaction
5. Video evidences to get information about customer
6. Reduces the customer enquiries.