The use of Zoom and products like it has skyrocketed since the COVID-19 pandemic began as we look to remain in digital proximity of one another while we are forced to stay socially distant. For some industries such as professional services and healthcare, the use of video is a slam dunk. for others such as restaurants and retail, video doesn’t work. 

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https://siliconangle.com/2020/10/23/need-innovation-close-gap-physical-virtual-learning/